Building partnership relations with Customers
The customer service process is one of the key elements for your brand. Ensure a positive perception of this process and open up for new opportunities to interact with your Customers.
Main needs and challenges related to after-sales activities:
GDPR
The harmonisation of regulations related to GDPR imposes restrictions on the processes of contacting and reaching out to Customers.
Non-availability of technology
The solutions available for years are unreliable and archaic, and make it impossible for the customer to verify the authenticity of the product by themselves.
Product authentication
The process of verifying the authenticity of a product in the after-sales process, whether related to complaints or returns, is complex.
Functionalities
Universality
The technology is based on a commonly used QR code and can be accessed from a smartphone.
Accessibility
Possibility of engaging the Customer in the process of verifying the authenticity of products.
Dynamic redirection
Allows you to "bury" and change information or actions in the code without changing the package.
Data analysis
Identifying and storing information on a specific item or series.
Check out how easy it is!
Explore the possibilities of Veriori's technology and start acting responsibly.
Get a free consultation and talk to Adrian!